Terms and Conditions - Norbiton Skip Hire

Welcome to Norbiton Skip Hire. These Terms and Conditions govern your use of our skip hire services. By hiring a skip from us, you agree to comply with and be bound by the following terms. Please read them carefully.

1. Acceptance of Terms

By placing an order for a skip, you accept these Terms and Conditions in full. If you disagree with any part of these terms, you must not use our services.

2. Service Provision

We provide skip hire services for residential and commercial purposes. Our availability depends on the location and current demand. We reserve the right to refuse service to anyone for any reason.

A. Booking Process

Customers can book a skip online or by phone.
Booking confirmation will be sent via email or SMS.
Ensure all details provided are accurate to avoid delays.

B. Delivery and Collection

The skip will be delivered to the specified address within the agreed timeframe.
Customers must ensure clear access for delivery and collection.
Any delays or issues should be reported immediately.

3. Usage Guidelines

Customers must adhere to the following guidelines when using our skips:

Do not dispose of prohibited items such as asbestos, chemicals, or electrical appliances.
Ensure that all items placed in the skip are permitted waste.
Do not overload the skip beyond its maximum capacity.
Ensure that hazardous materials are not included in the waste.

4. Payment Terms

Payment for skip hire services is due as follows:

Payment must be made in full upon booking confirmation.
We accept various payment methods including credit/debit cards and bank transfers.
Late payments may incur additional charges.

5. Cancellations and Refunds

Our cancellation and refund policy is as follows:

Cancellations made 48 hours before the scheduled delivery time will receive a full refund.
Cancellations made within 48 hours of delivery may incur a cancellation fee.
Refunds will be processed within 7 business days of cancellation.

6. Liability

Norbiton Skip Hire is not liable for any damage or loss arising from the use of our services, except where caused by our negligence. Customers are responsible for securing their property and ensuring the safe placement of the skip.

7. Insurance

We carry liability insurance for our skip hire services. However, customers are responsible for ensuring that no illegal or hazardous materials are placed in the skip.

8. Compliance with Laws

Customers must comply with all local laws and regulations regarding waste disposal. Failure to do so may result in penalties and the immediate termination of services.

9. Modifications to Terms

Norbiton Skip Hire reserves the right to modify these Terms and Conditions at any time. Customers will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Norbiton Skip Hire operates.

11. Dispute Resolution

Any disputes arising from the use of our services will be handled through negotiation. If a resolution cannot be reached, the matter will be referred to arbitration in accordance with applicable laws.

12. Force Majeure

Norbiton Skip Hire is not liable for any failure to perform its obligations if such failure is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, war, or government restrictions.

13. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data.

14. Intellectual Property

All content provided by Norbiton Skip Hire, including text, graphics, and logos, is the property of the company and is protected by intellectual property laws. Unauthorized use is prohibited.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

16. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Norbiton Skip Hire regarding the use of our services and supersede all prior agreements or understandings.

17. Contact and Communication

While contact information is excluded as per guidelines, all communications regarding your skip hire should be directed through the official booking channels provided at the time of reservation.

By using Norbiton Skip Hire services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.