Privacy Policy - Norbiton Skip Hire

Welcome to Norbiton Skip Hire. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services.

Information We Collect

We collect various types of information to provide and improve our services to you. The types of information we collect include:

Personal Information: This includes your name, address, email address, phone number, and payment details.
Usage Data: Information about how you use our services, such as the types of skips you rent and the frequency of your rentals.
Technical Data: This includes your IP address, browser type, and other technical details about your device.

How We Use Your Information

We use the collected information for various purposes, including:

Service Provision: To provide and manage the skip hire services you request.
Customer Support: To respond to your inquiries and assist you with any issues.
Improvement of Services: To understand how our services are used and make improvements.
Marketing Communications: To send you promotional materials and updates, where you have given consent.

Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers: Third-party companies that help us operate our business, such as payment processors and delivery services.
Legal Requirements: When required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and understand how you interact with our services.

Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Cookies that remain on your device for a set period to remember your preferences.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Encrypting sensitive data during transmission and storage.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Audits: Conducting regular security assessments to identify and address potential vulnerabilities.

Your Rights

You have the following rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data under certain conditions.
Restriction of Processing: You can request that we limit the processing of your data.
Data Portability: You can request a copy of your data in a structured, machine-readable format.
Objection: You can object to the processing of your data for certain purposes.

To exercise these rights, please contact us through the appropriate channels provided in our terms of service.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the date of the policy and, in some cases, providing additional notice.

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We take appropriate measures to ensure that your data is handled securely and in accordance with this Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Consent

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

Feedback

We welcome your feedback regarding our privacy practices. Any suggestions or concerns can help us improve our policies and ensure your information is protected.